The hotel offers amenities for your comfortable stay and unforgettable experiences
Excellent Late Checkout
“The hotel manager went above and beyond to accommodate my late checkout request, ensuring we had extra time to prepare for our wedding.” view full review
Secure Parking
“The secure car park reserved through the hotel gave me peace of mind, knowing my vehicle was safe during our stay.” view full review
Comfortable Rooms
“The room was impeccably clean and the bed felt like floating on clouds, providing an incredibly restful night's sleep.” view full review
Immaculate Cleanliness
“The bathroom was spotless and well-equipped, adding to the overall satisfaction of my stay.” view full review
General
No smoking on site
Wi-Fi
Paid parking
24-hour reception
Express check-in/ -out
No pets allowed
Security
Lift
Smoke detectors
Fire extinguishers
Key access
Sports & Fitness
Fitness centre
Guest Parking
Electric kettle
Cookware/ Kitchen utensils
Services
Housekeeping
Laundry
Tours/Ticket assistance
Business
Fax/Photocopying
Children
Cots
Spa & Leisure
Indoor swimming pool
Outdoor swimming pool
Sun terrace
BBQ facilities
Room features
Air conditioning
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Dining table
Ironing facilities
Bathroom
Washing machine
Free toiletries
Self-catering
Electric kettle
Cookware/ Kitchen utensils
Media
Flat-screen TV
Show more
Location
128 Charlotte Street,
Brisbane,
Australia,
4000,
Queensland
Map view
street view
128 Charlotte Street,
Brisbane,
Australia,
4000,
Queensland
City landmarks
South Bank
South Bank Parklands
810 m
Gallery
Queensland Art Gallery
1.4
km
Botanical Garden
Brisbane City Botanic Gardens
850 m
Park
Roma Street Parkland
1.2
km
South Brisbane QLD 4101
South Bank
1.1
km
Library
State Library Of Queensland
1.3
km
399 Queen St
Customs House
660 m
Public Building
Parliament House Brisbane
660 m
Giant wheel
The Wheel of Brisbane
1.8
km
Bridge
Story Bridge
2.0
km
Brisbane
The Brisbane River
1.3
km
Museum
Queensland Museum
1.2
km
Event hall
Brisbane Convention and Exhibition Centre
1.5
km
Public Building
Brisbane City Council
620 m
Church
St John's Cathedral
950 m
Brisbane
Ann Street
1.2
km
Stadium
Suncorp Stadium
2.2
km
Park
Kangaroo Point Cliffs Park
2.2
km
Wickham Terrace
The Old Windmill
880 m
Russell Street
Channel Seven Wheel of Brisbane
1.7
km
Nearby
Mall
Queen Street Mall
340 m
Museum
Museum of Brisbane
600 m
Mall
Brisbane Arcade
420 m
Museum
MacArthur Museum Brisbane
370 m
Square
King George Square
580 m
285 Ann St
Shrine of Remembrance
590 m
Shopping Area
Wintergarden
290 m
Mall
Myer Centre
470 m
Museum
Commissariat Store Museum
450 m
Church
Cathedral of St Stephen
320 m
Restaurants
George's Paragon Seafood Restaurant
440 m
Level 1 Eagle Street Pier 1 Eagle Street
Coffee Depot Kapsali
10 m
128 Charlotte Street Oaks Charlotte Towers
Pane e Vino
110 m
Cnr Albert & Charlotte streets
Jamie's Italian
400 m
237 Edward Street
The Irish Club
100 m
175 Elizabeth St.
Vapiano Albert Lane
290 m
175 Albert St
Maru Korean BBQ
220 m
157 Elizabeth St
Wara wara
140 m
L 1-153 Elizabeth St
Verve Cafe
180 m
560 Queen St Level 1
Pochana by Kinn Thai
190 m
163 Elizabeth St
Reviews and Ratings
Feedback from previous guests about their experience.
74%
liked the hotel and would stay again
comfortable bedding
helpful staff
cleanliness issues
limited dining options
7.4/10
Very good
Rooms
7.0
Location
8.2
Service
7.1
Dining
6.8
Guest reviews
7.4/10
based on 10 reviews
8.3
8.3/10 based on 5178 reviews
James
United Kingdom,
April
2024
7.6/10
The hotel had some cleanliness issues in the rooms, but the bedding was very comfortable. The male staff at reception were pleasant and helpful, even offering a cheaper alternative. The location was excellent, close to many local restaurants and the city center.
Rooms
6.0
The room cleanliness was below my standards, with broken fixtures, but the bedding was remarkably comfortable.
Service
8.0
The male staff at reception were pleasant and went out of their way to help us find a cheaper option.
Location
9.0
The hotel's location was perfect, near various local restaurants and the city center.
Dining
7.0
Facilities
The hotel offered basic facilities but lacked dining choices due to current circumstances.
comfortable bedding
cleanliness issues
Craig
United States,
February
2024
7.4/10
I had a mixed experience at the hotel. The rooms, although advertised as serviced, seemed a bit run down with cables hanging out of the TV and wall, and a sight to behold with a missing drain in the bathroom. The location was excellent, right in the center of the city, allowing easy access to attractions and amenities. The dining options were good, especially with the self-catering breakfast choice, but the noise from construction works across the road was a drawback.
Rooms
6.0
The rooms were a bit run down with some maintenance issues like cables hanging out and a missing drain, not meeting the expected standard. But the promise of daily service was kept.
Service
9.0
Location
8.0
The location was excellent, right in the middle of the city, making it convenient to explore the surroundings without the need for transportation. However, the noise from construction works nearby was a bit disruptive.
Dining
7.0
The dining experience was enjoyable, especially with the breakfast voucher option that provided a good start to the day.
Facilities
7.0
The hotel offers additional facilities like a kitchen, washing machine & dryer, which can be convenient for longer stays. However, being awoken by noise from people using the BBQ area was a downside.
Samuel
United States,
January
2024
6.2/10
I found the hotel to be conveniently located, surrounded by restaurants and shopping spots. Although the rooms were comfortable, they needed some updating and had a lingering moldy smell. The service was lacking, with staff more suitable for partygoers than attentive guests. On a positive note, the location was ideal for exploring the city, with many attractions within walking distance.
Rooms
6.0
The room had a balcony, but the opening door was small and could use updating. Despite the moldy smell, the bed was comfortable.
Service
5.0
The service felt casual and not attentive, with the staff more interested in chatting than assisting guests. Loud sweeping early in the morning was a rude awakening.
Location
8.0
The location was the best feature, being close to shopping, dining options, and major city attractions. It was very convenient for our short trip.
Dining
7.0
Unfortunately, dining options were limited due to restrictions. I wish there had been more variety available.
Facilities
6.0
The hotel facilities were satisfactory, but nothing outstanding was noted.
Stephen
United Kingdom,
January
2024
7.6/10
The hotel had just what we needed for our stay, but there were some issues like having only 1 drinking glass and a musty odor in the room that made it feel like it hadn't been open for months. However, the balcony table for two couples was a nice touch. The service was fantastic with helpful staff, but the dining options were a bit of a letdown. The location was perfect, close to all the food choices on Albert Street and a short walk to Eagle St Pier. Overall, a decent stay with a few hiccups.
Rooms
7.0
The room had what we needed but had only 1 drinking glass and a musty smell.
Service
9.0
The staff was incredibly helpful and thorough, making our stay enjoyable.
Location
8.0
The hotel's location was great, with plenty of food options nearby and easy access to Eagle Street Ferry.
Dining
6.0
The dining was decent but could use improvement. The option to eat at the restaurant next door was convenient.
Facilities
8.0
The facilities were good, offering everything we needed for a comfortable stay.
Terence
United Kingdom,
December
2023
5.4/10
The hotel provides comfortable and clean rooms, although the service was below par. Despite feeling slightly ripped off, the overall stay was quiet and clean, with facilities not meeting expectations for the price paid.
Rooms
7.0
The room was nice and comfortable, providing a quiet and clean environment.
Service
5.0
The service was not satisfactory, as they were not helpful at reception and careless in billing.
Location
6.0
The location was convenient, close to many attractions but did not meet expectations for the price paid.
Dining
5.0
Dining options were limited, and some services were not available due to current restrictions.
Facilities
5.0
Facilities were below average considering the price paid.
Quiet
Below Average Facilities
Susan
United States,
November
2023
8.4/10
I had a fantastic stay at this hotel! The rooms were spacious, clean, and had everything we needed, making us feel right at home. The staff went above and beyond to ensure we had a great visit, offering excellent customer service and arranging convenient services like early check-in and taxis. The location was superb, close to everything we wanted to explore. However, the dining options were a bit limited, but we found some great cafes nearby.
Rooms
9.0
The room was spacious with all the necessary amenities and very clean.
Service
9.0
The staff was incredibly friendly and helpful, making our stay even more enjoyable.
Location
9.0
The hotel's location was superb, with easy access to buses, restaurants, and major shopping malls.
Dining
7.0
Although the dining options were limited, we found great cafes nearby to enjoy delicious meals.
Facilities
8.0
The facilities were well-maintained and added to the overall comfort of our stay.
Bradley
United Kingdom,
October
2023
7.6/10
My stay at the hotel was a mix of positives and negatives. The rooms were lovely and spacious, clean, and well-maintained, but unfortunately, there was a very bad smell lingering. The service was a bit hit and miss – some staff members were excellent and helpful, while others lacked a welcoming attitude. The location was great, right in the CBD with easy access to public transport, but the lift was overly busy during checkout times. The dining experience was good overall, with the option for self-catering breakfast. The hotel facilities were satisfactory, but the limited Wi-Fi access was a downside.
Rooms
8.0
The rooms were lovely and spacious, clean, and big.
Service
7.0
Some staff members were excellent and very helpful, while others lacked a welcoming attitude.
Location
9.0
The hotel's location was great, right in the CBD with easy access to public transport.
Dining
7.0
The dining experience offered self-catering options for breakfast.
Facilities
7.0
The hotel facilities were satisfactory.
James
United Kingdom,
July
2023
7.2/10
The hotel has an excellent enclosed balcony, but there was a funny smell like mold that required keeping the balcony doors open, leading to noise issues. Some small things were lacking, and the TV had basic channels despite being advertised with streaming capabilities. The service is a mix of unfortunate rudeness and fantastic assistance, including eco-friendly options. The location is fantastic with courteous staff, despite some cleanliness issues in the shower. The dining experience was a pleasant surprise with easy access to nearby shops. The facilities are decent, though improvements could be made.
Rooms
6.0
The rooms had a funny smell like mold, leading to noise issues from keeping the balcony doors open. Some small essentials were lacking, and the TV was outdated despite the advertised streaming capabilities.
Service
7.0
The service varied from unfortunate rudeness to fantastic assistance, including eco-friendly options like free coffee for going green.
Location
8.0
The location is fantastic, surrounded by restaurants, cafe-courteous staff, and perfect for a city break, despite some cleanliness issues in the shower.
Dining
8.0
The dining experience offered a pleasant surprise and easy access to nearby shops.
Facilities
7.0
Decent facilities overall, with potential for improvement.
Thomas
United Kingdom,
May
2023
6.4/10
I had a love-hate relationship with this hotel. On one hand, the spotless rooms were a comfortable retreat, but the lack of a kettle for a morning cup of tea and the black mold issue were definite downsides. The service, although friendly at reception, turned sour with an unprofessional delay. The facilities offered mixed experiences too.
Rooms
6.0
The rooms, while spotless, were missing a kettle and had black mold issues.
Service
5.0
Reception staff were friendly but unprofessional and unapologetic with delays.
Location
8.0
The central location near shopping malls and eateries was superb.
Dining
7.0
Facilities
6.0
Mixed experiences with hotel facilities.
Paul
United States,
May
2023
8.2/10
I absolutely loved my stay at this hotel! The rooms are like proper apartments, with two bathrooms and two bedrooms, perfect if you want a bit of privacy. Having a kitchen to cook your own food was a real bonus for me. The service was top-notch; they did me the biggest favor by allowing a free 12pm check-out when I needed a later time, and the staff are so friendly and accommodating. The location is excellent, just a short walk to the mall and close to everything you could need for a short or longer stay in the city. My only disappointment was not having a small lobby bar available for a quick snack or drink. Overall, a great value for money experience!
Rooms
9.0
The rooms felt like proper apartments, offering a high level of comfort with two bathrooms and two bedrooms. The kitchen was a great addition for those wanting to cook their meals.
Service
9.0
The staff here are incredible, they did me a huge solid by granting a free 12pm check-out when I requested a later time. Their friendliness and accommodating attitude towards me and other guests really made the stay special.
Location
9.0
The location is great, being within walking distance of everything around the city and just a few blocks from the mall. It's so convenient and close to all the entertainment in the CBD.
Dining
7.0
The dining experience here was good, but it would be nice to have at least a small lobby bar available. I had to go elsewhere for breakfast, which was a bit of a hassle.
Facilities
7.0
The facilities were satisfactory, but I would have liked to see a small lobby bar or crisps available. Overall, the amenities were decent for the price paid.
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